Office Policies
Mindful Mental and Behavioral Health PLLC Office Policies
Our office policies aim to promote therapeutic relationships and foster connection, collaboration, and trust. A summary of office policies is included below. If you wish to view all office policies, please contact our office. Otherwise, the full list of office policies will be provided through the portal after your intake appointment is scheduled.
Appointments
Due to national licensing requirements, clients must be physically located in a state in which their provider is licensed at the time of all appointments.
All virtual appointments are conducted through video. Clients must ensure their equipment is functioning properly prior to their appointment.
Clients are expected to schedule their next appointment at the end of the session with their provider.
Clients will be charged for no shows (missed appointments) and for appointments cancelled or rescheduled with less than 48 hours of notice.
The no show/late cancellation fee is an out-of-pocket expense, as insurance companies cannot be billed for missed appointments.
Debit Card/Credit Card on File
Clients are required to have a valid debit card or credit card on file at all times. The card details will be saved for future transactions.
The card on file will NOT be charged without permission EXCEPT in the following cases:
Copays – For any copay that is not paid by 4 p.m. PST the day before my appointment.
Outstanding balances – For any balance that is not paid by 4 p.m. PST the day before my appointment.
Late cancellations – For any appointment cancelled with less than 48 hours of notice.
No-shows – For any appointment that I do not show up for at the scheduled time.
Past due bills – For any bill that is more than 21 days past due.
Terminating Services – For current or future invoices that have not been paid on the date of my last appointment with the provider.
Termination of Treatment
Clients may be discharged from treatment for failure to comply with office policies, for exhibiting aggressive behaviors toward providers or administrative staff, for balances that have not been paid within 60 days of receipt, and for noncompliance with appointments and treatment.
Treatment may be terminated at the discretion of providers if clients “no show” to two consecutive appointments or if clients “no show” to three appointments in a calendar year.
Unless otherwise agreed upon, clients must have an appointment with their provider a minimum of every 90 days to be considered active in treatment. Clients must remain active in treatment for ongoing care to include medication refills.
If treatment is terminated for any reason, clients may reach back out to Mindful Mental and Behavioral Health PLLC to inquire about re-establishing care. The option to re-establish care will be at the providers’ discretion.
Frequently Asked Questions About Our Practice
Sessions are conducted primarily online via telehealth. If you are interested in meeting with a provider in-person, please contact our office at (207) 316-2609 to discuss availability for in-person sessions.
In general, we accept Aetna, Blue Cross Blue Shield (Anthem, Premera, Regence, etc.), Cigna, PacificSource, and Providence. That said, the insurances our providers work with can vary from provider to provider. To learn what insurances a provider accepts, please visit their About page or contact our office at (207) 316-2609. In addition, we recommend that you check with your insurance company prior to initiating services to ensure we are in-network and to determine your patient responsibility for sessions. If at any time we discover we are not in-network with your insurance, you will be responsible for the full costs of all sessions (past and future).
We do not accept Medicaid and Medicare.
We do not work with EAPs.
In addition to the accepted insurances listed above, our services are available to self-pay clients and those with out-of-network benefits.
For individuals using insurance to cover appointments, the cost of appointments is determined by each insurance’s contracted rates with our organization. Thus, the cost of appointments may be notably different than the cost of appointments for individuals who are self-pay. Furthermore, the cost of appointments may vary from session to session depending on several factors to include the length of the appointment and the complexity of the appointment. If you plan to use insurance, our office can provide a better estimate of costs once you provide your insurance information. Please contact us at (207) 316-2609 if you require further assistance.
For individuals who are self-pay:
Rates vary depending on type of service (therapy vs. medication management) and length of session. Please contact our office for additional information.
Payments are completed through our patient portal. Payments can be made using major credit/debit cards (American Express, Visa, Mastercard, etc.) as well as FSAs and HSAs.
Our policy is to collect payments before rendering services. However, we cannot always predict the cost of sessions in advance because services and length of sessions may vary from appointment to appointment. For clients using insurance, you will likely be responsible for either a co-pay or for paying the full costs of sessions until your deductible is met. Please ensure you fully understand your insurance benefits to prevent future billing concerns.
Regardless of your insurance status and payment method, we will always be as up-front with you as possible about the cost of treatment.
We have therapists with immediate availability. To schedule an intake assessment with one of our therapists, please visit our scheduling page.
To inquire about medication management services with our PMHNP, please contact our office at (207) 316-2609.
Clients must cancel or reschedule appointments at least 48 hours before their appointment. If appointments are not canceled or rescheduled with at least 48 hours’ notice, or if clients do not show to their appointment, they will be charged a late cancellation fee of $150. To ensure we treat all clients consistently and ethically and to be respectful of our providers’ time, we must enforce our late cancellation and no-show policy. Fees incurred for late cancellations and no shows are out-of-pockets expenses. They cannot be billed to insurance.
Find The Support You’ve Been Looking For
At Mindful Mental and Behavioral Health PLLC, our team of therapists, PMHNPs, and dedicated staff is committed to delivering exceptional care. Ready to begin? Schedule your intake assessment today or reach out to us at (207) 316-2609 with any questions. Our administrative team is available Monday through Friday, from 8 a.m. – 5 p.m. PST.