Office Policies

Mindful Mental and Behavioral Health PLLC Office Policies

Our office policies aim to promote therapeutic relationships and foster connection, collaboration, and trust. A summary of office policies is included below. If you wish to view all office policies, please contact our office. Otherwise, the full list of office policies will be provided through the portal after your intake appointment is scheduled. 

Appointments

  • Due to national licensing requirements, clients must be physically located in a state in which their provider is licensed at the time of all appointments.

  • All virtual appointments are conducted through video. Clients must ensure their equipment is functioning properly prior to their appointment. 

  • Clients are expected to schedule their next appointment at the end of the session with their provider.

  • Clients will be charged for no shows (missed appointments) and for appointments cancelled or rescheduled with less than 48 hours of notice.

  • The no show/late cancellation fee is an out-of-pocket expense, as insurance companies cannot be billed for missed appointments.

Debit Card/Credit Card on File

  • Clients are required to have a valid debit card or credit card on file at all times. The card details will be saved for future transactions.

  • The card on file will NOT be charged without permission EXCEPT in the following cases:

  1. Copays – For any copay that is not paid by 4 p.m. PST the day before my appointment.

  2. Outstanding balances – For any balance that is not paid by 4 p.m. PST the day before my appointment.

  3. Late cancellations – For any appointment cancelled with less than 48 hours of notice.

  4. No-shows – For any appointment that I do not show up for at the scheduled time.

  5. Past due bills – For any bill that is more than 21 days past due.

  6. Terminating Services – For current or future invoices that have not been paid on the date of my last appointment with the provider.

Termination of Treatment

  • Clients may be discharged from treatment for failure to comply with office policies, for exhibiting aggressive behaviors toward providers or administrative staff, for balances that have not been paid within 60 days of receipt, and for noncompliance with appointments and treatment.

  • Treatment may be terminated at the discretion of providers if clients “no show” to two consecutive appointments or if clients “no show” to three appointments in a calendar year.

  • Unless otherwise agreed upon, clients must have an appointment with their provider a minimum of every 90 days to be considered active in treatment. Clients must remain active in treatment for ongoing care to include medication refills.

  • If treatment is terminated for any reason, clients may reach back out to Mindful Mental and Behavioral Health PLLC to inquire about re-establishing care. The option to re-establish care will be at the providers’ discretion.

 

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Frequently Asked Questions About Our Practice

Sessions are conducted primarily online through secure telehealth for clients across Oregon, Washington, and Maine. If you are located in the Portland area and interested in meeting with a provider in person, please contact our office at (207) 316-2609 to discuss current availability.

  • In general, we accept:
    • Aetna
    • Blue Cross Blue Shield (Anthem, Premera, Regence, etc.)
    • Cigna
    • First Choice Health
    • Kaiser Access PPO
    • PacificSource
    • Providence
  • That said, the insurances our providers work with can vary from provider to provider. To learn what insurances a provider accepts, please visit their About page or contact our office at (207) 316-2609. In addition, we recommend that you check with your insurance company prior to initiating services to ensure we are in-network and to determine your patient responsibility for sessions. If at any time we discover we are not in-network with your insurance, you will be responsible for the full costs of all sessions (past and future).
  • We do not accept Medicare.
  • We do not accept Medicaid.
  • We do not work with EAPs.
  • In addition to the accepted insurances listed above, our services are available to self-pay clients and those with out-of-network benefits.
  • If You Are Using Insurance:
    • If you plan to use insurance, the amount you pay for appointments depends on your specific insurance plan. Copays, deductibles, and coinsurance vary between plans.
    • Mindful Mental and Behavioral Health PLLC bills in-network insurance plans when applicable. However, your insurance policy is a contract between you and your insurance company. You are responsible for verifying your coverage, confirming that your provider is in network with your specific plan, and understanding any requirements or limitations of your benefits.
    • Our office may provide an estimate of expected costs after receiving your insurance information, but this estimate is not a guarantee of coverage or payment. You are ultimately responsible for the cost of services based on how your insurance processes the claim.
  • If You Are Self-Pay:
    • If you are not using insurance, appointment rates vary depending on the type of service (therapy or medication management) and the length of the appointment. Please contact our office if you would like information about current self-pay rates.

Payments are completed through our patient portal. Payments can be made using major credit/debit cards (American Express, Visa, Mastercard, etc.) as well as FSAs and HSAs.

Our policy is to collect payments before rendering services. However, we cannot always predict the cost of sessions in advance because services and length of sessions may vary from appointment to appointment. For clients using insurance, you will likely be responsible for either a co-pay or for paying the full costs of sessions until your deductible is met. Please ensure you fully understand your insurance benefits to prevent future billing concerns.

Regardless of your insurance status and payment method, we will always be as up-front with you as possible about the cost of treatment. 

  • We have therapists with immediate availability. To schedule an intake assessment with one of our therapists, please visit our scheduling page.

  • To inquire about medication management services with our PMHNP, please contact our office at (207) 316-2609.

Clients must cancel or reschedule appointments at least 48 hours before their appointment. If appointments are not canceled or rescheduled with at least 48 hours’ notice, or if clients do not show to their appointment, they will be charged a late cancellation fee of $150. To ensure we treat all clients consistently and ethically and to be respectful of our providers’ time, we must enforce our late cancellation and no-show policy. Fees incurred for late cancellations and no shows are out-of-pockets expenses. They cannot be billed to insurance.

Find The Support You’ve Been Looking For

At Mindful Mental and Behavioral Health PLLC, our team of therapists, PMHNPs, and dedicated staff is committed to delivering exceptional care. Ready to begin? Schedule your intake assessment today or reach out to us at (207) 316-2609 with any questions. Our administrative team is available Monday through Friday, from 8 a.m. – 5 p.m. PST.

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